Tuesday, January 25, 2011
Troubles With Norton
Everyone should have virus protection on their computer. I have been using Norton 360 for about three years. One of the things I like about it is the Internet protection and storing passwords. I don't have to remember 500 passwords because Norton does it for me-- or it did. I upgraded from 3.0 to 4.0 and my passwords disappeared. I called Tech support and they logged into my computer and uninstalled and reinstalled it about five times and worked for about three hours. Then the tech-support guy called a supervisor and he did the same thing for about another hour before telling me my passwords were gone and there was no backup. Once I had disconnected from Norton, I tried to fix it myself. IT TOOK ME 3 MINUTES. I was able to find the backup without even looking. It was on the pull down menu. Case closed. Problem solved.